Shipping policy

We dispatch our orders directly via our Kot Abdul Malik warehouse.

Delivery - We outsource our shipment via Umity Retail (Tracked 2-6 working days).

visit Unity Retail for their policy

Further info's

1. Address errors and unclaimed packages
   For shipments returned to us due to a customer address error or shipments where an attempt was made to deliver and are returned to us as a result, we reserve the right to retain the shipping and return charges. A new delivery attempt will also be charged.
   
2. Delayed package
   We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.
3. Items not received but tracking shows delivery
   Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.
   
4. Furthermore, to cancel your order refer to Tiara Official's official support email: ainnaofficialservice@gmail.com. An order cannot be cancelled after 3pm the day order was placed .

Warehouse: Kot abdul malik near police station opposite to allied bank sui gas road - Lahore
Email: ainnaofficialservice@gmail.com